Once made process description and work instructions often become a nuisance. Leading to assumptions and causing confusion. The main objective of processes, uniformity, disappears over time, if no updates are applied. In many other areas one can opt for a gradual implementation, but in process management this is hard to accomplish: a process is either totally described or not. This completeness determines the value of the process and the usage within an organization. It is therefore important to determine what level will become the level of reference.

Access to processes is as important. In the ideal situation an employee has direct access to the relevant processes at the right level. Also a necessity is that processes are readable and do not cause confusion, despite the correctness. The form of process communication is essential.

As stated, here is an important link to change. The larger part of a change has an effect on the processes. With regard to processes it is important to know who (new) is responsible and how changes need to be implemented.
Above activities in essence are organization-wide. Therefore, a systematic approach is desired. Qualitative good process management cannot function without proper foundation. This foundation exists of clear structures, i.e. templates. EMS has on the one hand ready to go solutions/structures available, on the other has EMS access to specific tools that guarantee a uniform and structural organization.